How Do I Report Unauthorized Charges?

If you see a CaribeHeart charge on your bank or credit card statement and you are not sure where the charge came from, we suggest that you contact us immediately at with the amount and transaction date.

 You might want to also consider some scenarios:

  • Do you have a child away at school who is authorized to use the card or bank account? Have you asked them about this charge?
  • Have you or a family member purchased anything by using your card or bank account on
  • Do you have a spouse, friend, relative, or co-worker who has access to your card number and might have made a purchase?

However, there are additional requirements and certain limits on our liability for unauthorized transactions. As part of the dispute resolution process, we will contact parties in the transaction. If we determine that you are not responsible for the charges, you will be reimbursed.

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