FAQs

• Yes

You can unsubscribe from newsletters in your account page.

• First, log in to your account and navigate to your Settings page.
• Then, select Unsubscribe in the Newsletters section.
  
  

CaribeHeart accepts the following payment methods:

• Discover, MasterCard, Visa or American Express.
• For accelerated checkout we also offer PayPal, Apple Pay, Amazon Pay, Google Pay or Shop Pay. 
  
  

• Shop now, pay later with Klarna / ZIP / AfterPay!

We’re excited to announce that we've launched with Klarna, ZIP and Afterpay to bring you new ways to pay at checkout. It’s a safe and simple way to get the things you love, when you want them. Select either option at checkout to BUY NOW and PAY LATER.
Spread the cost of your purchase over time with convenient, stress­-free payment options. It is easy, safe to use, and you’re always covered by Buyer Protection.

• Unfortunately, we only allow 1 coupon code per transaction.
• We are unable to combine 2 coupon codes or enter 2 codes separately.

• We start preparing orders to ship shortly after orders are placed. If you are unable to cancel your order, it means we are already working on getting it to you ASAP!

• Document the damaged package with the carrier before accepting delivery. Caribeheart.com is not responsible for damaged freight, all orders ship FOB Miami, Florida.

• Once you document the damage with the carrier, contact caribeheart.com’s customer service email at support@caribeheart.com and we’ll process your claim.

Occasionally, packages are lost in transit, delivered to the wrong address, or arrive in separate packages.

Packages may also be left with a family member, neighbor, co-worker, or building manager.

• NOTE: If an order is 3 days past the estimated delivery date or tracking shows it as delivered, and you never received the order, please contact us to check your order status. 

• International shipping is only calculated on our checkout page. If you would like to get a shipping estimate for addresses outside the US and Canada, please proceed to checkout and enter your shipping address.

• You may be subject to import duties and taxes that are levied once a shipment reaches the destination country. Neither the U.S. Postal Service, DHL, FedEx, UPS, nor CaribeHeart can be held liable for any additional charges you may incur. Additional charges for customs clearance must be paid by you (the buyer). CaribeHeart has no control over these charges and cannot predict what they may be. 

• Each country has its own customs regulations that may or may not apply to merchandise or material included in your order. When ordering from CaribeHeart, you are considered the Importer of Record and must comply with all laws and regulations of the country in which you are receiving the goods. Each order will be accompanied by a customs form that will document what is in the package and its dollar value. If anything is damaged, customs officials will need to know the value of the item(s). Contact your local customs office for further information.

En raison de problèmes de livraison récurrents et de colis perdus, Caribeheart a cessé de livrer directement en France via son site web. Tous les clients français seront désormais redirigés vers notre boutique Etsy officielle pour finaliser leurs achats. Ce changement vise à offrir une expérience d'achat plus sûre et fiable.

Actuellement, la seule option de livraison disponible pour les commandes Caribeheart des États-Unis vers la France est UPS. Pour garantir une livraison en toute sécurité, Caribeheart exige qu'une personne âgée de 21 ans ou plus signe à la réception du colis. Le destinataire doit présenter une pièce d'identité officielle avec photo valide pour vérifier son âge. Cette politique, mise en œuvre par Caribeheart, vise à prévenir les erreurs de livraison et les vols, et à garantir que les colis parviennent bien à leurs destinataires.

Veuillez noter que des droits de douane, des taxes et des frais d'importation peuvent s'appliquer, selon les modalités fixées par votre administration locale. Ces frais supplémentaires ne sont pas inclus dans votre achat et ne sont pas perçus par Etsy ni Caribeheart.

Le suivi des colis peut être temporairement interrompu pendant le transit du colis entre les pays. Il s'agit d'une étape normale du processus d'expédition internationale. Une fois le colis arrivé en France, votre transporteur local reprendra le suivi et finalisera la livraison. Dans la plupart des cas, le numéro de suivi UPS initial restera actif.

Pour passer votre commande depuis la France, veuillez consulter notre boutique Etsy.

Nous vous prions de nous excuser pour la gêne occasionnée et vous remercions de votre compréhension. Nous nous efforçons d'offrir le meilleur service possible à nos clients français.

• Items returned within 30 days of their original receipt date in same as new condition will be eligible for a full refund or store credit.
• Refunds will be charged back to the original form of payment used for purchase.
• Customer is responsible for shipping charges when making returns and shipping/handling fees of original purchase are non-refundable.
  
  

Refer to our Return Policy for more information. 

• To obtain a full refund, you may be required to return the product with all product/order contents including packaging, any promotional gifts, and/or gift/shopping cards provided with the purchase. 

• There are some instances where we may have to deny the refund in full or provide a partial refund if only part of the purchase is returned.